Measure.
Counting the emissions we had left out, starting with customer flights.
2024 goals
In 2024, our carbon analysis estimated all local transport, accommodation, activities, guides, staff and office operations, and food. But it didn’t include customer flights or travel to the destination.
Because we don’t book flights and our customers come from all corners of the world, we had no reliable way of knowing their travel plans, so we left them out of the figures. But they make up such a big part of the carbon picture that simply giving up and ignoring them felt disingenuous.
2025 progress
With our carbon measurement partner ecollective, we’ve estimated the emissions from customer flights to and from our trips for the first time. Measuring them is a valuable start, but reducing them is the real challenge, and we don’t yet have a concrete plan to do that. Over the next year, we’ll work to better understand these emissions and explore practical ways to cut the carbon footprint of every customer’s journey, as well as the trips they take with us.
We show the carbon per night for every trip in the ‘extra information’ section of its page on our website, but we think there’s more we can do to connect customers with this information.
Our measurement system is detailed enough to show us clearly where we can work with our hosts to cut trip emissions further – particularly the accommodation used on trips and the number of meat-free meals served.
2026/27 goals
We’ll keep improving the accuracy of our customer flight estimate and build recent changes in the way we work into our measurement – in particular, our increased use of AI.
We also want to better understand how accommodation choices affect our trips. Currently, hotel emissions are based on national averages, which means swapping one hotel for another makes no difference to a trip’s footprint – even if the second runs entirely on renewable energy. Being able to estimate the footprint of the exact hotels on our itineraries would be a big step forward, helping us work with our Host partners to identify the most impactful changes to the trips they run.
As our measurement improves (and we start counting things we hadn’t before), our total footprint may go up rather than down. But we’ve always prioritised understanding and tackling our impact in a meaningful way over token changes that make the numbers look better.